Shipping

Thank you for shopping with ELLUXE. We’re committed to providing a smooth and reliable shopping experience. As part of our commitment to bringing you high-quality products, some items are shipped directly from our trusted international suppliers.

Order Processing

• Orders are processed within 1–5 business days after payment is received.
• You’ll receive a confirmation email once your order has been placed and another once it has been shipped.

Please note that during peak seasons or holidays, processing times may take slightly longer.

Estimated Delivery Times

Because we work with multiple suppliers, delivery times may vary depending on your location and the shipping origin.

While we always aim for faster delivery, please understand that delays can occasionally occur due to customs checks, courier delays, or global shipping disruptions.

Tracking Information

Some orders may include tracking information, depending on the supplier and destination country.
If tracking is available, you’ll receive a tracking number by email once your order has been shipped.

If tracking is not available, we’ll still keep you informed on your order status via email updates.

Multiple Shipments

If you order multiple items, they may be shipped separately to ensure faster delivery times. Each shipment will have its own estimated delivery window.

Lost or Delayed Orders

If your order hasn’t arrived within 45 days of shipping confirmation, please contact us and we’ll investigate or issue a suitable resolution.

Incorrect Shipping Details

Please ensure your address is entered correctly at checkout. We cannot be responsible for lost or delayed orders due to incomplete or incorrect shipping details.

Contact Us

If you have any questions about your order or delivery, please reach out to us.