Privacy Policy

Thank you for visiting ELLUXE. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

We collect the following types of information:

  • Personal Information — such as your name, billing address, shipping address, email address, and phone number.
  • Payment Information — processed securely through Shopify Payments or other third-party payment gateways. We do not store your credit card details.
  • Device Information — including your web browser, IP address, time zone, and cookies to help us optimize your shopping experience.
  • Order Information — details about the products you purchase, order dates, and transaction history.

How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and returns.
  • Communicate with you about your order or account.
  • Improve our products, website, and customer service.
  • Send marketing emails (only if you opt in).
  • Comply with legal obligations and prevent fraud.

Sharing Your Information

We share your data only with trusted partners to help us operate our store, including:

  • Shopify (our e-commerce platform)
  • Payment processors (to handle secure transactions)
  • Shipping providers (to deliver your orders)
  • Analytics tools (like Google Analytics, to improve our store performance)

We do not sell, rent, or trade your personal information.

Cookies

We use cookies to improve your browsing experience and analyse store performance. You can disable cookies in your browser settings, but some features may not function properly without them.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described above or as required by law.

Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent to marketing communications.
  • Request data portability. To exercise these rights, please contact us.

Third-Party Services

Our store uses Shopify and other third-party services that may collect or process your data. Please review Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy.

Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.